Our Policies

Practice Policy

  1. The clinic offers outpatient care only. Private hospital admissions can be arranged for older teenagers during business hours. No private psychiatric hospital currently exists in Brisbane for < 14 years old.
  2. Urgent appointments are a priority for existing clients.
  3. Unfortunately, phone support is not available, although reception can relay messages to clinicians between appointments.
  4. Payment is required at the time of the appointment. We are unable to book a further appointment until the account is settled. Delayed payment attracts a 10% surcharge.
  5. Appointment cancellation requires 2 working days notice, or a fee will apply.
  6. Continuity of care is important to us! We are happy to continue to see our patients into adulthood.

Confidentiality Policy

  1. All personal information is subject to the Privacy Act of 2002.
  2. All staff sign a Confidentiality Agreement.
  3. All charts with patient information are kept securely.
  4. Parental consent is required for the information to be provided to a paediatrician, psychologist or school guidance officer.
  5. Information on diagnosis and treatment suggestions will be provided to the referring practitioner.
  6. Confidentiality is needed between a teenager and their treating clinician to encourage a trusting therapeutic alliance, and for treatment to be successful. Clinicians will encourage a teenager to talk with their parent, but will break confidentiality only when safety is at risk.

Appointment Cancellation Policy

  1. Appointments can be hard to find and a long waitlist is in place.
  2. We will notify you via email or SMS seven (7) days prior, and again four (4) days prior, to your appointment
  3. Cancellations with less than one (1) full business day notice will incur a fee equal to 100% of the consultation fee.
  4. Cancellations with less than two (2) full business days notice will incur a fee equal to 50% of the consultation fee.
  5. Cancellations with more than two (2) full business days notice will not incur a fee.
  6. Example: a 10:00 AM appointment on Monday, would need to be cancelled by 10:00 AM Thursday, for the cancellation not to incur a fee (weekends are not business days).
  7. Access to consultations will be restricted if cancellation fees are owing and future appointments may be cancelled if fees remain outstanding.

Privacy Statement


The Kooky Kid Clinic (The Clinic) is committed to protecting the privacy of staff, clinicians, clients and their families/carers. You can have peace of mind that The Clinic ensures that all relevant privacy laws are fully complied with, when it comes to collecting, holding, using, disclosing and sharing your personal information.


As a health practice, The Clinic ensures that our clients tell us their real name. To provide an appropriate standard of care for our young clients, all our clients cannot use a different name other than their real name to identify themselves to us.


As a health practice, The Clinic is required to collect sensitive personal information so that we can provide you or your child with an appropriate level of health related services. The Clinic collects this information from clients and their families/carers, and also from third parties such as health care practitioners and schools.

When collecting personal information, The Clinic sometimes needs to ask sensitive questions so that we can provide an accurate medical diagnosis or assessment. The Clinic then ensures that we provide appropriate treatment or therapy for the right amount of time.

If a client refuses to provide The Clinic with certain sensitive personal information, we may not be able to provide them with an appropriate level of service.


When collecting personal information, The Clinic will notify our clients of certain matters, such as test results, in a timely manner. This usually requires you to meet with one of The Clinic’s clinicians, so that we can properly interpret and explain the test results for you.


The Clinic only uses and discloses personal information when:

It is in accordance with the express written consent of the client or family member to which the information relates,
There are significant safety concerns with a client or others,
As required by law (such as making a notification of alleged child abuse to the relevant government authorities or in complying with a subpoena issued by a court).


The Clinic will never use someone’s personal information for any direct marketing purposes. The Clinic may, from time to time, notify clients or their families/carers of available treatment options or programs; however this is for therapeutic purposes only, and not for marketing purposes.


The Clinic does maintain an overseas team to assist with administration tasks only. No clinical work is conducted overseas. We do disclose some information overseas to allow our overseas team to complete their administration work only. Our overseas team are highly trained and are bound by the Australian Privacy Act to protect your sensitive information. All sensitive information is encypted both at rest and in transit when accessed by our overseas team.

The Clinic uses cloud-based encrypted systems to manage our databases holding your sensitive personal information. Our cloud based systems may use backup and redundacy processes hosted overseas. The companies who host this information cannot read it, they simply store it on The Clinic’s behalf.


The Clinic may use your Medicare Card, DVA Card, NDIS Participant ID, or Austrlian Healthcare Identifier to enable us to provide services to you, claim rebates for you, or issue you with prescriptions. We will not use government related identifiers for any other purpose.


The Clinic ensures the personal information collected is accurate, up-to-date, complete and relevant. The Clinic also ensures the personal information held is protected from misuse, interference and loss, and from unauthorised access, modification or disclosure.


The Clinic will store your sensitive information electronically, and will securely shred all paper based records according to the stringent security practices and procedures established by the International Secure Information Governance & Management Association (i-SIGMA®).

All electronic records are protected by 256-bit bank grade encryption at all times, both a rest and in transit. This means your sensitive information will be protected to the same level required for Australian banks when it is stored and when it is accessed.


The Clinic can provide access to the personal information held about a person to that person or their parent / legal guardian (if that person is under 18 years of age) upon receipt of a request in writing. It must be noted however that The Clinic may choose not to disclose personal information if it significantly impacts on another person’s privacy, or could pose a significant risk to the life or health of you or another person.

Requests to access and/or correct personal information can be made by email to privacy@kookyclinic.com.au.